Ensuring Email Delivery

Add the Lawrence email address to your Safe Senders List, Address Book or Contact List.

Lawrence email can be blocked or filtered into the bulk folder especially now that email filters are focusing more strongly on “ambiguous mail” or commercial mail. As a result of these changes you may be unable to read certain email communications even if you have subscribed to receive them.

To avoid these situations, add our email addresses (see common Lawrence addresses below) to your Safe Senders List. We've put together a list of the most commonly used email programs with easy to follow instructions on how to add email addresses to your Safe Senders List.

Consider adding the following Lawrence addresses:

• admissions@lawrence.edu

• acad_music@lawrence.edu

• communications@lawrence.edu

Please add either the From Address of the email you received from us OR add the domain @lawrence.edu to your Address Book or Contacts to continue receiving our emails in your inbox!

What is an Email Safe Senders List?

Each email program features spam filters which automatically recognize white-listed and blacklisted email addresses. White-listed addresses are deemed acceptable and mail from these addresses is usually delivered to the inbox without additional filtering.  Blacklisted addresses are senders from which you do not wish to receive email communication from. The Safe Senders List, also commonly referred to as a White List, is a list of all email addresses you would like to receive email from without impediment.

Your Safe Senders List is managed by you within your email program and can be easily updated based on your preferences.  By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.

How to Add an Email Address to Your Safe Senders List?

Email Account Providers

Step 1: Create a filter to keep from blocking address

1. From your Gmail account go to the cog icon and select Settings
2. Select Filters and Blocked Addresses from the menu bar
3. Click Create a new filter
4. Complete the filter form as follows:

1. In the From field type: @lawrence.edu
2. Click Create filter with this search
3. Check the box for Never send to Spam
4. Click Create filter

Step 2: Add sender to your contact list

1. From Gmail, open the Lawrence email.
2. Click on the down arrow options icon in the upper right hand corner of the message.
3. Click on Add Sender to Contacts List in the header of the email.
4.  A confirmation message will be displayed above the email.

1. From your Yahoo email click the Cog icon in top right corner, select More Settings from the drop down
2. Click Filters from the left edge
3. Click Add
4. In the Filter Name field type: Not to block LU
5. In the From field type: @lawrence.edu
6. Select the Inbox as the folder to deliver the email to.
7. Click Save
8. Click Save again.

1. From your Outlook.com account click on the cog icon and then choose More email settings.
2. Select Safe senders from the menu
3. Type the @lawrence.edu domain  or a specific Lawrence email address (admissions@lawrence.edu) into the field to the left and hit the 'add to list' button.

Step 1: Add a domain or email address to the safe sender list

1. From any screen in Outlook (emails, calendar, tasks, etc.), click the Junk dropdown button from the Home tab.
2. Select Junk email options.
3. Click the Safe Sender tab (from top).
4. Click the Add button on the right. Type the person's email address; for the Lawrence domain, type "@lawrence.edu".
5. Click OK to add.
6. OK once more to save.

Step 2: Create a contact for the email address

1. From any screen in Outlook (emails, calendar, tasks, etc.), click  the New Items dropdown button from the Home tab.
2. Choose Contact from the list.
3. You can create contacts with as little information as a name or email address. Add the appropriate information and click the Save and Close button.

Note: To view your safe senders list, select the Home tab in the optionally-always visible ribbon. Click on the Junk dropdown button, and select "Junk E-mail Options" at the bottom. This opens Outlook's spam settings dialog, to be covered later. Select the Safe Senders tab at the top.

1. Sign into your Office 365 account
2. At the top of the page, select Settings - Mail
3. Under the Accounts, select Block or allow.
4. To add an entry to Safe senders and recipients list, enter the specific Lawrence email address or the domain @lawrence.edu in the text box. 
5. Press the Add + icon
6. Select Save to save your changes.

1. From your Hotmail account go to the cog icon
2. select More mail settings from the drop down list
3. select Safe and blocked senders from the right edge.
4. Select Safe senders
5. Enter the specific Lawrence email address you want to add or enter the Lawrence domain "@lawrence.edu" in the text box for all Lawrence emails.
6. Click Add to list.

AOL WebMail - Add sender to your contact list

1.     Open the email.
2.     Click on the sender's name and email address.
3.     Click "Add to Address Book" in the window that appears.
4.     Enter any additional information.
5.     Click Save.

AOL (version 9.0 or higher) - Add sender to your contact list

1.     Copy the "from" address from the latest email (or you can copy the addresses listed above).
2.     In the pop-up box, select Add.
3.     Paste the copied address/type the address required in the Other email field.
4.     Make the newly added address the "Primary email address" by checking the checkbox.
5.     Select Save.

Whitelist an Email Sender in AOL

1. From your AOL email, click on the Spam Controls link on the lower right side of your inbox screen.
2. A Mail and Spam Controls box will appear. Click on the Customer Sender list link.
3. Choose the Allow email from ... option.
4. Enter the sender's name or domain name (@lawrence.edu), then click add
5. Click Save.