Lawrence Passwords

Students: The Lawrence account information is mailed to new students once they are admitted and the admissions office acknowledged receipt of your deposit - usually in early spring. It is included on the deposit confirmation letter.

Faculty and staff: Typically Technology Services staff meets with all new employees to assist them with getting started.

If you have not met with Technology Services staff, please have your supervisor or the provost contact the Technology Services Helpdesk.

• Go to: https://aka.ms/ssprsetup
• The site will prompt you to log into your account if this is your first time accessing the page, or it's been more than 45 days since you started the registration process, or you changed your password recently.
• Once done, you should see this screen where you can change/update your MFA methods:
  
• You will need at least two working methods in order to update your password using the SSPR method. If you upgrade to a new phone, you will need to set up MFA on the Authenticator app on that new phone (unless it’s backed up using a private Microsoft account).

To reset your password:

• Go to the link: aka.ms/sspr
• You’ll be directed to a screen where you will enter your [username]@lawrence.edu and the characters for the Captcha.
• You’ll then be directed to the screen for Multi-Factor Authentication using the email, mobile phone, and/or Authenticator app. Please note: You might have to try the Captcha more than twice in order to proceed – Microsoft can make it difficult to pass the first time. If you don’t pass, it won’t lock you out, allowing you multiple tries. If you are having trouble and you want assistance, please call or email the help desk for assistance. We can also set up screen shares via Teams or Zoom if need be.
• Once both methods have been verified, you’ll be directed to change your password – see below.

From a Windows station on campus:

Use these instructions if you know your password and simply want to change it.

1. Press the Ctrl-Alt-Del keys at the same time.

2. Choose the Change Password button.

3. Enter your old password, your desired new password and confirm your new password by entering it a second time.

4. Press OK

From a Mac station on campus:

1. Inform the IT Help Desk that you changed your password and need help updating the keychain.
2. This can be done with a stop, in person, to the help desk, or an appointment set up through the help desk to meet with a technician.

From a Mac station off campus:

1. Inform the IT Help Desk that you changed your password and need help updating the keychain.
2. This can be done with a stop, in person, to the help desk, or an appointment set up through the help desk to meet with a technician.

If you are locked out of Voyager, call the Helpdesk at 920-832-6570 to request that your account be unlocked. The "Alumni, Academy of Music and all others" Voyager will automatically unlock overnight.

If you are an incoming student, current student, faculty or staff member make sure that when you log in at  http://bannerweb.lawrence.edu/ and make sure the login screen looks like this:

 

 

 

 

 

 

If you see the below screen instead this is the  "Alumni, Academy of Music and all others" Lawrence Voyager screen. It will NOT work for incoming students, current students or faculty/staff.